FAQ

Answers to frequently asked questions.

How do I receive an ULCN account?

Consult the page How do I receive an account?

When does my ULCN account expire?

Consult the section about your account period.

What can I do with my ULCN account?

Consult the page What can I do with an account?

How is my ULCN username created?

Consult the section about your account details.

What should I do if I have forgotten my username?

Consult the section about requesting your username.

How can I change my password?

Consult the section about changing your password.

What should I do if I have forgotten my password?

Consult the section about resetting your password.

What should I do if my password has expired?

If your password has expired, you can no longer log in. Follow the procedures indicated for resetting your password.

What should I do if I have not received my username and/or password?

Please contact a helpdesk.

What should I do if I have problems loging in?

If you can not login, the following reasons can apply:

 
If you have a username and password, pay attention to the following:
  • Log in with your username (not your uMail address).
  • Enter your username in lowercase (s1234567 or jansenpkl).
  • Your password is case-sensitive.
  • Check whether CAPS LOCK is switched on.
 
If you still can not login, follow the steps below:
  • Check the ULCN website for maintenance or faults.
  • Check the website of the relevant application for maintenance or faults.
  • If you succesfully can login into another application then your username and password are correct. The cause of your login problem is probably situated in the application where you are trying to login. Please contact a helpdesk.
  • If you still can not login, reset your password.
 
Contact a helpdesk if the above tips did not help.

What should I do if someone asks for my account details?

Consult the section about receiving phishing emails.

What information about me is stored?

ULCN stores information in a secure manner. The following information is stored:  

  • name, address, place of residence
  • date of birth, gender
  • username and password
  • study/programs(s)
  • job/position(s)

What information about me is published?

Publication of your name, mail address and study or work place information of students, staff and in special cases also externals can be found in the University Address Book. Students can object to the publication by submitting an objection to the student administration department.

What happens with my account if I am a student and a member of staff?

A student who is also a member of staff has two ULCN accounts. Each account gives access to different applications. You have a separate uMailbox for each account. If you prefer to use one joint uMailbox, you can forward the mail.

What happens with my account if I become an alumnus?

After registration of your final exam your student account will be converted to an alumnus account. You keep your ULCN account and uMailbox. You also keep access to specific applications. Discontinue your account? Contact the student administration department. 

What is a uMailbox?

Consult the page about uMail.

Why do I have a uMailbox?

Consult the section about for whom is uMail intended.

How do I maintain my uMailbox?

You can maintain your uMailbox in three ways:

How is my uMail address created?

Consult the section abot the creation of your uMail address.

Why do I have a serial number in my uMail address?

Consult the section about the creation of a serial number. If you have two uMail boxes and you want to switch the uMail addresses, please contact a helpdesk.

Where can I find the user manual of uMail?

Consult the secton about maintaining uMail online.

How can I transfer the contents of my uMail box to my computer?

Consult the secton about downloading uMail to your computer.

How do I forward my uMail to another mail address?

Consult the section about forwarding uMail to another mail box.

What should I do if I do not receive any mail in my forwarded mailbox?

Consult the section about problems with mail forwarding.

What should I do if my mail box is full?

Consult the section about clear out your uMail box.

How do I send a message to a specific user group?

Consult the page about internal communication (in dutch).

Last Modified: 17-12-2013